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Help Center
Home  >  FAQS

1. Q: How do i place an order?

A: Frist you need to have an account on our site.Please Click the Register  button to finished it.After you complete the register please log in.Now you can add your items into your shopping cart and start your purchasing :)

2. Q:How do i pay for my order with my credit card?

A:  After you finished your order please click the \'go to check \' button then you will jump to the Check Out Page.On this page please click the \'continue checkout\' button it is on the bottom of the page.

Then you will jump to the Order Review Page. Please click the \"Confirm the order\" button and wait for a few seconds then you will see the credit card payment page:)

3. Q:How to track my order?

A:  Click Order Status, enter your account email address and your order number (your order number will be found in the purchase confirmation email that will be sent to you).  The page will show your order details including the tracking number and Express queries link.

4. Q:Can I change the information on my online account?

A: Yes, of course. To change personal information, such as your phone number, your address or account password, click on My Account at the top of any page. After you enter the new information, click the Update button located at the   bottom of the page. Please note: you must change your address before adding any items to your basket to ensure product availability.

5. Q:Do we pay duty and other fees?

A:  Our price includes all duties and other fees, excluding shipping.  Shipping fees are in addition to the price of your order.  Click here to learn how you can get FREE SHIPPING.

6. Q: Are the names, numbers and logos printed on?

A: All jerseys come with embroidered name, number, team logo and so on unless specified in the item description.

7. Q: How are my items shipped?

A:  We ship all products by EMS.  EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union.  All products will require a signature upon delivery.  Please make sure someone will be available to receive and sign for your delivery.  All deliveries will be returned to us after 5 days of unsuccessful delivery attempts.  Buyer will be responsible for the additional expense to have the products reshipped.       

8. Q:Why buy jerseys from us?

A:  We obtain our high quality products directly from the factory which allow us to pass along the significant savings to you.  By working directly with the factory, we can obtain almost any jersey that you want, even size 60 for NFL jerseys.  We can also customize most of our jerseys with a name and number of your choice. Just email us at efeelsports@gmail.com or you can leave us a message by clicking here and let us know what you want.

9. Q:Why is my credit card spending more than the actual order total amount?

A: This is because China banks charge a fee of 3% of the amount of each transaction for cross-border transaction fees.It is charged by China Banks not efeelsports.com 

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